Standards are extremely important for maintaining the quality of products and processes. Most of the standards that are followed nowadays have been created by an organization by the name of International Organization for Standardization. This organization is a combination of 110 national standard bodies which work together and implement the standards it makes on a global level. It is responsible for coming up with standardized procedures that can help manufacturers all over the world in producing quality products. The most renowned and well-recognized standard that the organization have created is ISO 9001.

First Travel Agent In Malaysia - ISO 9001:2015

Dato' Hj Mohd Noor Afanday Bin Mohd Jaya of Bagan Utama Holidays (M) Sdn Bhd being presented with the ISO 9001:2015 certificate by Mohamad Steve Crockett, Managing Director of GH Certification Sdn Bhd.

Congratulations to the company Bagan Utama Sdn Bhd headed by Dato Afanday is the first Travel Agency in Malaysia to gain the prestigious award ISO 9001:2015 on Tuesday 17th April 2018.

Mohamad Steve said "Since they were bought over one year ago, Bagan Utama Sdn Bhd have had the Vision and the Strength to try to be different from the other Malaysian Travel Agencies. Dato Afanday understood that the company needed a "business advantage" in the market place so he leveraged his experience from his construction companies and had ISO 9001:2015 installed. With ISO 9001, the organization of the documentation and work processes, targets being set and the ability to reduce risks in all future projects will enable this fledgling company to Survive, Make Profits and Grow. Congratulations to all members of staff for all their hard work and effort and I wish them all success for the future. They will not be able to sit back and rest as we will be back every year to audit them to ensure they meet the requirements of ISO 9001!

ISO 9001 – What is it?

ISO 9001 is a fundamental quality management system that is applicable for all types of industries irrespective of their size or location in the world. The basic purpose of this standard is to provide companies with a layout of how an effective quality management system is implemented. It focuses on a number of principles of quality management including:

  • Continual Improvement
  • Process Approach
  • Implication and Motivation of Top Management
  • Customer Focus

This standard is utilized by companies in over 170 countries as proof that they have been able to implement a quality management system in their organizations, which is helping them in providing quality services and products to their clients on a consistent basis.

How to Get ISO 9001 Certification

In order to get ISO 9001 certification, a company would have to perform internal audits of its quality management system to check that the system has been implemented in conformance to the standard and is working properly. After the internal audit, they must invite an external or impartial registrar from an independent accreditation body to confirm that the findings of the internal audit are true and the quality management system fulfils all the requirements of the standard.

Advantages of ISO 9001 Certification

ISO 9001 certification can provide a number of advantages to a company besides enhancing its reputation among its customers.


  • Increment in market share and revenue
  • Alignment and integration of internal processes
  • Better cost management and enhanced business performance
  • Increment in market competitiveness
  • Effective utilization of resources
  • Improvement in administration, planning and communication processes

ISO 9001:2015 has arrived

ISO 9001:2015 was published on 23rd September 2015 with some very exciting changes for all clients and potential clients. These changes are able "turbo charged" your business with the emphasis being firmly placed on the Top Management and their commitment and involvement in the Quality Management System.

GH Certification were one of the first Certification Bodies to transition to the 2015 version and the clients who were early adopters are seeing great benefits immediately. The standard requires the formal use of business tools that will reduce risk and aid future planning for the organization.